This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the provisions relating to electronic records under various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
At Spiruwell Nutraceutical, data protection is a matter of trust and your privacy is extremely important to us. We use your personal information only in the manner described in this Privacy Policy. Please read this Privacy Policy carefully to understand how we collect, use, disclose, and protect your information when you access or use our website and services.
1. Applicability of This Policy
This Privacy Policy applies to all services offered through our website, domain, sub-domains, and related digital platforms (hereinafter referred to as the “Website”). By visiting or using our Website, you agree to be bound by the terms of this Privacy Policy, along with our Terms & Conditions.
This policy also applies to our affiliates, subsidiaries, or business partners, subject to applicable laws.
2. Acceptance and Consent
By registering on or using the Website, you:
- accept the terms of this Privacy Policy;
- expressly consent to the collection, storage, processing, and use of your personal information;
- confirm that the information shared by you is provided lawfully.
This Privacy Policy is incorporated into and subject to our User Agreement. We reserve the right to modify this policy at any time without prior notice. Updated versions will be posted on the Website.
3. Information We Collect
3.1 Personal Information
We may collect the following personal information when you register, place an order, or interact with us:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Payment-related information (processed securely via third-party payment gateways)
- Account login credentials
3.2 Non-Personal & Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on Website
- Referring and exit URLs
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- analyze Website traffic and user behaviour;
- improve Website performance and user experience;
- remember user preferences.
You may choose to disable cookies through your browser settings; however, some features of the Website may not function properly.
We may also use analytics and session recording tools (such as Microsoft Clarity or similar technologies) to better understand user interaction with our Website.
5. Purpose of Information Usage
Your information is used for the following purposes:
- processing and fulfilling orders;
- customer support and service communication;
- improving our products, services, and Website;
- sending updates, offers, and promotional communication (with opt-out option);
- fraud detection and prevention;
- compliance with legal and regulatory requirements.
6. Health & Product Disclaimer
Spiruwell Nutraceutical products are nutraceutical and wellness-support products. They are not intended to diagnose, treat, cure, or prevent any disease. Users are advised to consult a qualified healthcare professional before using any product, especially for conditions such as diabetes, blood pressure, pain management, or energy support.
7. Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information only in the following cases:
a) Service Providers
With trusted third-party service providers such as payment gateways, logistics partners, IT support, and analytics services, strictly on a need-to-know basis and under confidentiality obligations.
b) Legal Obligations
When required by law, court orders, government authorities, or regulatory bodies.
c) Business Transfers
In case of merger, acquisition, or sale of business assets, user information may be transferred subject to confidentiality and applicable law.
8. User Communications & Marketing
By using our Website, you may receive transactional or promotional communications from us. You may opt out of promotional communications at any time by using the unsubscribe option or contacting us directly.
9. Data Security
We implement reasonable security practices and procedures in accordance with the Information Technology Act, 2000 and applicable rules. Sensitive information is protected using secure servers, encryption (SSL), and access controls. However, no method of data transmission over the internet is 100% secure.
10. Children’s Privacy
Our Website and services are intended for users who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal data from individuals under the age of 18.
11. Access, Update, or Correction of Information
You may access, update, or correct your personal information by logging into your account on the Website. We may verify your identity before processing such requests.
12. Your Consent
By using the Website and providing your information, you consent to the collection and use of your data in accordance with this Privacy Policy. Continued use of the Website constitutes acceptance of any updates to this policy.
13. Grievance Redressal
In accordance with the Information Technology Act, 2000 and rules made thereunder, a Grievance Officer has been appointed.
Grievance Officer: (Name to be added)
Email: (Official email ID)
Contact: (Phone number)
Last Updated: (Date to be added)